Frequently Asked Questions

See the FLASH order process HERE.

Quality is one of our top priorities. Know that your product can only be as good as the information you provide. Proper art files and exact finishing specs are essential. If you need assistance with preparing your files and getting us exact specs, please call.

In order to view the most recent updates to our website and Order Form, make sure to update your browser to its most current version and refresh the page. In some cases, you may also need to clear your cache for full website functionality.

For printed products, allow 3-5 business days for processing and art file prep. Product will ship within 10-12 business days AFTER the final art file or mini is approved and AFTER payment/PO are received. Allow 2-3 business days for shipping. Plan for approx. 4 weeks total time, and longer during peak seasons. For Prop-Percussion Frames, turnaround time is based on availability.

We require www.Shutterstock.com to find your images for printing. We allow 1 FREE Shutterstock image for every $500 in production costs spent. Provide us with the image number and we’ll download the high-resolution version. NOTE: We cannot use images that state “Editorial Use Only”.

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If site other than Shutterstock.com is used, customer is responsible for purchasing, downloading and supplying high-resolution images to FLASH.

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IMPORTANT:  We cannot use images copied from the Internet due to copyright policy, and due to being low resolution.  See FLASH Art File Guidelines for more information.

Most schools/groups have official PMS colors for their school/group colors. Check with your principals/athletic office for this info and for high-resolution logos. Visit the PMS/Pantone color chart to find your exact color. NOTE: Color #’s over 800 will not work with CMYK printing.

See FLASH Art File Guidelines.

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All flag files must be created on FLASH templates, dated 05.2021.  To request access to these, send us an email:  FLASH@bstem.us

Customer may request one of the following options for color and saturation guarantee:

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Poly-China fabric:  Up to 4 qty Mini Flag Prints per rectangle piece of fabric.  Cost is $50 for each rectangle print (includes shipping).  This will add a minimum of 5 business days to turn time.

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Lamé & PC fabric:  A Printed Swatch Sample.  Cost is $35 (includes shipping).  This will add a minimum of 5 business days to turn time.

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A full size, finished flag.  Cost is retail price of flag + $30 (includes shipping).  This will add a minimum of 5 business days to turn time.

Payment or official School District PO must be received prior to production. We accept checks, CC payments and wire transfers.

We use standard US carriers.  Products usually arrive within 1-3 business days for most US delivery addresses.  Expedited shipping is available by quote.

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Loading Dock (for Frames & Tarps):  If delivery address does not have a loading dock on site, a $200 Lift-gate truck fee will be charged.

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Limited Access Fee:  If semi driver has issues getting to loading dock, a Limited Access fee may be billed following delivery.

If a FLASH product arrives damaged, we must be notified within 24 hours of delivery.

All of our items are printed/produced/manufactured in the USA.